Friday, June 22, 2012 11:28:04 AM America/Los_Angeles
If I can’t fly my kite soon, I’m going to have a breakdown!...I’m already shaking!! … Will my order ship the same day I place it?
Well that depends on if we are here, or on the water, when you place it. Just kidding! We have purposely hired a guy who doesn’t kite to take and ship orders for you. Not easy finding him here in Hood River, but we googled “local hydrophobiacs” and his name came up.
Here’s how things move around here...
MOST orders, if placed before 2pm, go out the same day.
See how we capitalized, emboldened, italicized, underlined, and changed the color of “Most”? That means we enjoy using that nifty little font box at the top of the screen. It also means there will be some exceptions. Here they are:
1. Pre-assembled bladders have a 1-2 business day lead time for shipping.
2. Octopus bladders have a 1-2 business day lead time for shipping. 3.Some days we are just swamped, particularly in the summer, and can’t get all the orders out. If that is the case, your order will usually go out the following day. 4. Our hydrophobiac employee has taken the day off and the winds are good here.
I am ordering from Canada and the duties here are horrendous! Can you change the value of the contents so they’ll reduce the amount I have to pay?
We understand that duties, brokerage fees, etc can be quite expensive and that many have had to sell a kidney on eBay just to pay for them. We also know that these fees can in effect, double the cost of the item you have purchased and can cause severe chest pains in those not expecting them. However, it is AIRTIME kite’s policy not to alter values on any customs paperwork.
Here are a couple of suggestions though that may be helpful:
1. You could check with one of our dealers in Canada to see if they have the product(s) you are looking for.
2. From the feedback we get from our customers in Canada, you pay alot less in customs type fees when shipping USPS International Mail instead of UPS Standard. The benefit of UPS is better tracking and package location services if a package is lost. We rarely have a problem with USPS, but when we do, we find that their follow-up service in that area is lacking.